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our pillars
Thirteen materiality topics anchored across Safety, Environment, Social, and Governance — guiding every decision on our path to Net Zero by 2050.
— Where ERL Meets Sustainability
Four (4) sustainability pillars have been identified for ERL to anchor our sustainability thrust namely Safety, Environmental, Social and Governance. Thirteen (13) materiality topics were identified to be of key importance to ERL.
— core value: Efficiency
Safety is the cornerstone of ERL's success. We nurture a work environment that prioritizes the well-being of every passenger, employee, and operational asset. Three materiality topics fall under this pillar: Employee Safety, Customer Safety, and Operational Safety.
3 Key Strategies
Improvement of Safety Protocols, Safety Regulation & Compliance, and equipping staff with Safety Training to ensure customer safety.
Improve Safety Regulation & Compliance to minimise the risk of workplace accidents and physical hazards — ensuring employee safety.
Modernisation of infrastructure technology of trains and tracks to minimise damage and improve overall operational safety.
— core value: responsiveness
4 Key Strategies
Develop a 3M Approach (Measurement, Management, Mitigation) — establish baseline data, strategic mitigation action plan, implement and report on carbon emissions.
Develop a Green Energy Management System and Energy Efficient System to lower costs and minimise climate change impact.
Develop a Waste Management System optimising 3R initiatives (Reduce, Reuse, Recycle) and minimising hazardous waste risk.
Develop a Water Conservation System to reduce operational costs and minimise the risk of water shortages.
Our sustainable practices tread lightly on the Earth. This pillar focuses on reducing carbon emissions, managing energy consumption and waste, and conserving water — all aligned with Malaysia's national aspiration to achieve Net Zero carbon emissions by 2050.
3 Key Strategies
Improve train condition, facilities, ticketing, and frontline service quality to ensure customer service satisfaction at an optimum level.
Enhance workplace diversity, equity and inclusion; promote cross-discipline competencies to retain and attract talent — strengthening human capital.
Enrich stakeholder relationships through CSR activities to strengthen ERL's reputation and maximise community impact.
— core value: inclusivity
We invest in our people and the communities we serve. This pillar focuses on elevating customer service satisfaction, developing our human capital, and creating a meaningful positive impact on the wider community — building ERL's reputation as a socially responsible organisation.
— core value: integrity
3 Key Strategies
Enhance corporate and product branding based on Business Ethics & Integrity to strengthen ERL's positive reputational impact.
Empower sustainable financial management and risk mitigation to strengthen Risk Management across all operations.
Reinforce Cybersecurity & Data Protection to enhance corporate image and minimise risk of business disruption, reputational damage, and revenue loss.
Guided by the highest ethical principles, this pillar ensures ERL operates with transparency, accountability, and responsible leadership. It covers Business Ethics & Integrity, Risk Management, and Cybersecurity & Data Protection — safeguarding the organisation and those who depend on it.
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Materiality Topics & Actions
▸To ensure there are sufficient trained personnel to handle emergency situation
▸To ensure there are sufficient trained personnel to handle emergency situation
▸To ensure there are sufficient trained personnel to handle emergency situation
▸Encourage a safety-first culture
▸Emphasise the importance of reporting of near miss and safety concerns
▸Improvement to current infrastructure and technology: Real-time condition monitoring system
▸To identify risks and hazards at track and infrastructure and plan for incident/accident prevention
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Materiality Topics & Actions
▸Reduce carbon emissions from staff commuting to work
▸EV charging station installation
▸Carbon offset initiatives including tree planting programmes
▸Upgrade to energy-efficient technology: split unit AC, LED lighting, giant fans, solar street lights
▸Expand solar system installation across facilities
▸Reduce paper consumption across all departme
▸Reduce single-use plastic to zero
▸Recycle bins and increased usage of eco-friendly materials
▸Rainwater harvesting for toilet flushing across stations
▸Staff education and awareness on water conservation practices
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Materiality Topics & Actions
▸Interior and exterior train refurbishment
▸Train life extension evaluation for 10 years (until 2039)
▸Improve communication via social media and in-train/station channels
▸Training and process improvement programmes
▸Strategic partnerships with airlines, e-hailing, OTAs, hotels, and corporates
▸Customer Service Ambassador (SA) programme
▸Automatic Fare Collection (AFC) system upgrade
▸Support causes that create positive impact through community outreach and Go-Green initiatives
▸Educate the public and employees on environmental importance through CSR activities
▸Give back to communities in ERL’s areas of operation through activities and projects
▸Foster a positive, adaptable, and inclusive work culture
▸Staff retention programme to reward and retain talent
▸Workforce diversity and cross-discipline development initiatives
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Materiality Topics & Actions
▸Develop and enhance Code of Practices across the organisation
▸Conduct awareness and training sessions for all staff
▸Enhance the whistle-blower programme
▸Set up of internal audit department
▸Establish a formal Risk Management committee
▸Develop risk mitigation and business continuity framework, policy and strategy
▸Develop and integrate SESG risks into the Risk Management framework
▸Implement robust cybersecurity controls across all systems
▸Conduct regular cybersecurity risk assessments and measurement reviews
▸Establish business continuity plan for data management
